Shipping Information

  • All in-stock orders are shipped within 3 days of receipt of payment. If an item is out of stock we will notify you with an estimated shipping date.
  • Unless otherwise stated, orders are shipped ground/freight depending on weight.
  • An adult signature is required and shipper will drop inside.
  • Please be aware that the Solar Sentinel is shipped in heavy duty, specialized packaging.  We highly recommend you keep this packaging.  The same is true for our PMP Solar Panel packaging.
  • The Solar Sentinel along with the heavy duty packaging will weight 140lbs.  Once the shipper drops inside, you may need to arrange for a friend to help unpacking.  You can cut tape and open both ends of the box, removing the foam blocks under the Solar Sentinel.  By carefully cutting or tearing the plastic bag surrounding the unit, you will expose handles that will allow you to roll the Solar Sentinel out of the box.  Again, it is best to have help unpacking your Solar Sentinel.  Once out of the box it is easy to extend the telescopic handle and roll on hard surfaces.  Do not lift with the telescopic handle.  Use the rubberized carry handles on the case and a helper to lift.

 

Return Policy

PortaMaxPower offers a 30-day, no hassle return policy:

  • You must have purchased directly from PortaMaxPower.
  • Within 30 days of purchase, contact our Customer Support Team at customer.support@portamaxpower.com. They will assign an RMA number – Return Material Authorization – and a prepaid shipping label. This number should be displayed prominently on the packaging along with the shipping label.
  • Include a copy of your proof of purchase and the RMA number inside the packaging.
  • The item(s) must be returned in like new condition, and returned in our original packaging. Our packaging is much sturdier than typical. This is very important to ensure that your return arrives in like new condition. Shipping in substandard packaging will likely result in damages and can affect your ability to return the purchase for a refund. If you have questions about how to correctly package your shipment, contact our Customer Support Team at customer.support@portamaxpower.com.
  • Customer is responsible to pay for return shipping.
  • Once the package has arrived at PortaMaxPower and been inspected, we will refund the purchase price less all shipping costs.

At PortaMaxPower, we strive to design and build the finest portable solar products available. We make every effort to inform our potential customers, prior to purchase, what our products will and won’t do. Our goal is 100% customer satisfaction. While we do have a 30-day Return Policy, return shipping is the responsibility of the original purchaser. Even if the initial shipment was free and/or provided by PortaMaxPower as part of a promotion, in the event of a return or exchange, shipping both to and from the customer is the responsibility of the purchaser. Due to the size and weight of some of our products, this can be very expensive. If you have questions about our products, please ask them prior to purchase, by emailing customer.support@portamaxpower.com.